Shipping policy

Thank you for shopping with Souq Arabia. We are committed to providing a smooth, reliable, and convenient delivery experience for our customers across the United Arab Emirates.

Please review our shipping policy below before placing your order.

Shipping Coverage

Souq Arabia currently delivers orders within the United Arab Emirates (UAE).

At this time, we do not offer international shipping.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During promotions, holidays, or periods of high order volume, processing may take slightly longer.

Delivery Time

  • Standard Delivery: 2–5 business days within the UAE.
  • Delivery times may vary depending on the delivery location and courier operations.

Delivery times are estimates and may occasionally be affected by circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Any free shipping promotions or special delivery offers will be clearly stated on our website.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible locations within the UAE.

  • Please ensure someone is available at the provided delivery address to receive the order.
  • Multiple unsuccessful delivery attempts may result in order cancellation.
  • Souq Arabia reserves the right to restrict COD availability for customers with repeated unconfirmed or rejected orders.

Order Tracking

Once your order has been dispatched:

  • Tracking information may be provided via email or SMS, where applicable.
  • You can use the provided tracking information to follow your shipment's progress.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Souq Arabia is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

Delivery Delays

Occasionally, deliveries may be delayed due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience and understanding in such situations.

Contact Us

For any questions regarding shipping or delivery, please contact us:

Email: souqaarabia@gmail.com

Our customer support team will be happy to assist you.